FAQ

Sprootal is an AI-powered LinkedIn outreach platform. It automates personalized LinkedIn messaging, manages leads through a pipeline, and uses AI to help you write, analyze and optimize your conversations at scale.

A Workspace is the top-level container for your entire account — it holds all your projects, team members and connected LinkedIn accounts. A Project is a focused space for one client, campaign or outreach direction, with its own pipeline, contacts, tags, snippets and AI context.

Depends on your plan: Light — 1 account, Scale — up to 3, Max — up to 5. The current slot count is shown at the top of the Senders section (e.g. 6/25 slots used).

After registration you get 7 days of full access to all features. After the trial ends, your account is frozen but no data is lost. A manager can manually extend the trial after a demo call.

No. Credits you purchase are one-time and never expire. Plan credits (included in your subscription) reset monthly at the start of each billing period.

Account avatars are shown at the top of the Inbox panel. Click an avatar to see only that account's conversations. Click All to return to the full view.

Click 🔽 Filter → in the VIEW section select Archived.

Click the 🕐 (Snooze) icon in the chat header. The conversation disappears from Inbox and reappears in VIEW → Snoozed at the specified time.

Yes. The platform saves drafts automatically — the "Draft saved" label appears in the message input field.

Click the ✏️ icon in the message input → describe what you want to say → click Generate. Use Refine to adjust tone: shorter, longer, formal, or informal. AI quality depends on the context filled in Project Settings → Context → Services.

Two ways: 1) Click the No stage dropdown in the chat header. 2) Open the contact panel → Overview tab → Stage dropdown.

Credentials is recommended — simpler and more reliable. Cookies is used when the account has two-factor authentication or when login via password is unavailable.

Open LinkedIn in your browser → DevTools (F12) → Application tab → Cookies → https://www.linkedin.com → copy the li_at value.

Click the account → Manage → Check Status. If the issue persists, try reconnecting: Delete Account and add it again.

Automations for that account pause until the next day when limits reset. Enable Alerts at 80% to be notified in advance.

Depends on post engagement. The platform collects everyone who reacted or commented. Large viral posts can yield several hundred contacts.

Yes. On the URL step, click + Add another URL and add all the links you need. Duplicates across sources are removed automatically.

To the list specified in the Import to List field during the Settings step. That list can then be added to a sequence as a lead source.

Yes. A contact can be enrolled in multiple automations simultaneously.

The automation detects the reply. Depending on your Condition blocks, it can stop, continue or branch to a different path.

Open the automation → click the Pause button. The automation stops sending but retains all enrolled contacts. Click Resume to continue.

No. Every task must be linked to a contact — the Contact field is required.

In the filter panel, select Assignee → My Tasks.

General — any free-form task. Reply — reminder to respond to a lead's message. Follow Up — reminder to reach out again after a pause.

Library — context base (who your lead is, which script to use). AI uses this when generating automations via Generate. Snippets — ready-made message templates that team members use manually (via /) when replying in chat.

Yes. Use {{custom.field_key}} in the message text. For example, if the field key is painpoint1, the variable is {{custom.painpoint1}}.

Go to Project Settings → Access tab → enable the Hide private conversations toggle. After this, only contacts added to at least one list will appear in Inbox, Pipeline and Contacts.

There is no limit. It's recommended to create a separate key for each integration for easier access management.

Test keys are for development — they work with the same data but let you safely test integrations. Live keys are for production use.

Click ⋯ next to the webhook → Test Webhook — the system sends a test payload to your endpoint. Or go to View Deliveries to see the full call history with statuses.

Create a new Zap/scenario → select Webhooks as the trigger → copy the URL → paste it as the Endpoint URL when creating a webhook in Sprootal.